Key takeaways
- Repairs and maintenance on a rental property are generally tax deductible in the year you pay for them, but improvements must be depreciated over time.
- propkt is the only tool reviewed that links maintenance costs directly to tax reporting and depreciation schedules.
- RentBetter offers a tenant portal for structured maintenance requests with photos and an audit trail.
- Buildium and AppFolio are US-focused and not recommended for Australian landlords.
- Logging maintenance as it happens throughout the year prevents missed deductions at EOFY.
Maintenance is the part of property investment that never stops. A leaking tap, a broken air conditioner, a fence that needs replacing, a hot water system that dies on a Saturday night. Every rental property generates maintenance issues, and how you track and handle them determines whether they are manageable costs or runaway problems.
Good maintenance tracking software helps you log issues, track resolution, record costs, manage tradespeople, and keep a history of everything done to the property. This history is valuable for tax purposes (repairs are generally deductible; see our guide on claiming maintenance and repairs), for depreciation tracking when assets are replaced, and for demonstrating that you have maintained the property if a dispute arises.
This guide reviews six tools that landlords use for maintenance tracking. Some are Australian-focused, some are global, and they range from purpose-built landlord tools to professional property management platforms.
1. propkt
Best for: Australian landlords who want maintenance tracking integrated with financial management and tax reporting
Pricing: Free for one property. Pro plan from $12/month for unlimited properties.
propkt includes maintenance tracking as a core feature alongside financial management and tax reporting. You can log maintenance issues, track their status, record costs, and keep a complete history of work done on each property. Each maintenance entry can be linked to an expense, making it easy to track the financial impact.
The integration with propkt's broader features is where the value compounds. When you record a maintenance expense, you can flag it as tax-deductible, attach the receipt, and the cost flows into your tax summary and tax package export. If a maintenance job involves replacing an asset (like a new dishwasher or air conditioning unit), you can add the new asset to your depreciation schedule in the same workflow.
propkt also provides automated reminders for recurring maintenance tasks like smoke alarm checks, pool fence inspections, or pest control treatments, which helps with compliance obligations that vary by state.
Pros:
- Maintenance tracking integrated with financial management
- Expenses linked to maintenance entries for tax purposes
- Automated reminders for recurring maintenance and compliance
- Document storage for invoices, quotes, and warranties
- Free tier for one property
Cons:
- No tenant portal for tenants to submit maintenance requests
- No tradesperson marketplace or directory
- No work order management for professional property managers
Best if you want maintenance tracking that connects to your financial records and tax reporting. Particularly valuable when maintenance costs are a significant part of your deductible expenses.
2. RentBetter
Best for: Self-managing landlords who want tenants to submit maintenance requests through a portal
Pricing: From $29 to $36/month per property. No free plan.
RentBetter handles maintenance as part of its comprehensive tenancy management platform. Tenants can submit maintenance requests through the tenant portal, including descriptions and photos. Landlords receive the requests, can communicate with tenants about the issue, and track resolution.
The tenant-facing portal is the key differentiator. Instead of receiving maintenance requests via text message or phone call (which are easy to lose track of), everything comes through a structured channel. Requests are logged with timestamps, photos, and communication history, creating an audit trail.
RentBetter also helps landlords understand their obligations around maintenance response times, which vary by state. The platform tracks when a request was received and when it was resolved.
Pros:
- Tenant portal for structured maintenance requests
- Photo and description submission by tenants
- Communication history with audit trail
- Integration with the broader tenancy management platform
- State-aware response time tracking
Cons:
- Per-property pricing
- No free tier
- Limited financial integration (no depreciation, no tax package)
- No recurring maintenance scheduling
Best if you want tenants to submit maintenance requests through a structured portal rather than informal channels.
3. Landlord Studio
Best for: Landlords who want to track maintenance on mobile with photo documentation
Pricing: From approximately $12 USD/month (around $18-20 AUD). Scales with units.
Landlord Studio includes maintenance tracking in its mobile-first property management platform. You can log maintenance issues, attach photos, track status, and record costs. The mobile app makes it easy to document issues on-site, taking photos and adding notes directly from the property.
The integration with Landlord Studio's expense tracking means maintenance costs are recorded alongside other property expenses. Reports show maintenance spending over time, which helps you identify properties that are costing more than expected to maintain.
For landlords who visit their properties regularly, the mobile-first approach is practical. Document an issue, photograph it, and create a maintenance entry all from your phone while standing in the property.
Pros:
- Strong mobile app for on-site documentation
- Photo and note capture from the property
- Expense integration for cost tracking
- Maintenance history per property
Cons:
- No tenant portal for request submission
- No ATO-specific tax integration
- USD pricing
- No recurring maintenance scheduling
Best if you frequently visit your properties and want to document and track maintenance issues using your phone.
4. PropertyMe
Best for: Property management agencies that need professional-grade maintenance workflow management
Pricing: Agency-level pricing. Not designed for individual landlords.
PropertyMe offers comprehensive maintenance management designed for professional property managers. The platform includes work order creation, tradesperson management, quote comparison, job tracking, and owner approval workflows. Tenants can submit requests through a portal, and the property manager can coordinate the entire resolution process within the platform.
PropertyMe's maintenance system is built for scale. A property manager handling maintenance across hundreds of properties needs tools for prioritisation, tradesperson dispatch, quote management, and cost approval. PropertyMe handles all of this with professional-grade workflow automation.
For individual self-managing landlords, PropertyMe's maintenance features are far more than needed, and the cost and complexity reflect its agency-focused design.
Pros:
- Professional work order management
- Tradesperson directory and dispatch
- Quote comparison and owner approval workflows
- Tenant portal for request submission
- Scales to large portfolios
Cons:
- Designed for agencies, not individual landlords
- Complex and expensive for small portfolios
- Significant setup and learning curve
- Overkill for one or two properties
Best if you are a property management agency that needs to manage maintenance workflows at scale.
5. Buildium
Best for: Portfolio landlords in the US who need comprehensive property management with maintenance
Pricing: From approximately $55 USD/month. US-focused.
Buildium is a US-based property management platform that includes maintenance tracking as part of its comprehensive feature set. Tenants submit work orders through a portal, landlords or property managers can assign tasks, track status, and manage vendors. The maintenance system integrates with Buildium's accounting and reporting features.
The important caveat for Australian landlords is that Buildium is designed for the US market. Its accounting, tax features, and legal compliance are based on US requirements, not Australian. While the maintenance tracking features work regardless of location, the broader platform will feel disconnected from Australian property management needs.
Pros:
- Comprehensive work order management
- Tenant portal for maintenance requests
- Vendor management and assignment
- Integration with accounting and reporting
Cons:
- US-focused (accounting, tax, and legal features are US-based)
- Not designed for Australian market or ATO compliance
- Higher price point
- Features assume US property management practices
Best if you manage property in the US. Not recommended for Australian landlords.
6. AppFolio
Best for: Large-scale US property management companies with enterprise needs
Pricing: Enterprise pricing. US-focused.
AppFolio is an enterprise-grade property management platform used by large US property management companies. Its maintenance features include work order management, vendor coordination, AI-assisted issue categorisation, and mobile inspection tools. The platform handles maintenance workflows at significant scale.
Like Buildium, AppFolio is firmly US-focused. Its value proposition is scale and automation for large property management operations, which makes it irrelevant for most Australian self-managing landlords.
Pros:
- Enterprise-grade maintenance workflow automation
- AI-assisted issue categorisation
- Mobile inspection tools
- Vendor management at scale
Cons:
- US-focused and enterprise-priced
- Not available or relevant for Australian landlords
- Designed for large management companies, not individual investors
- Significant minimum property requirements
Best if you manage a large US property portfolio. Not applicable for Australian landlords.
Quick Comparison (Australian-Relevant Options)
| Feature | propkt | RentBetter | Landlord Studio | PropertyMe |
|---|---|---|---|---|
| Maintenance Logging | Yes | Yes | Yes | Yes |
| Tenant Request Portal | No | Yes | No | Yes |
| Photo Documentation | Yes | Yes | Yes | Yes |
| Cost Tracking | Yes | Limited | Yes | Yes |
| Tax Integration | Yes | No | Limited | No |
| Recurring Reminders | Yes | No | No | Yes |
| Depreciation Link | Yes | No | No | No |
| Work Orders | No | Limited | No | Yes |
| Free Plan | Yes | No | No | No |
| AU-Focused | Yes | Yes | No | Yes |
Maintenance as a Tax Deduction
One reason to take maintenance tracking seriously is the tax benefit. Repairs and maintenance on a rental property are generally tax-deductible in the year you incur them. This includes:
- Plumbing repairs
- Electrical repairs
- Painting (if repairing existing paintwork, not improving)
- Replacing broken fixtures with equivalent items
- Pest control
- Garden maintenance
However, improvements (not repairs) are treated differently. If you replace a standard oven with a premium model, the improvement portion may need to be depreciated rather than claimed immediately. Use our depreciation calculator to estimate the deduction on replacement assets. Tracking maintenance properly helps you and your accountant distinguish between repairs and improvements.
Using a tool like propkt that links maintenance to expenses and flags tax-deductible items makes this distinction clearer at tax time.
How We Chose These Tools
We evaluated maintenance tracking tools on criteria relevant to landlords:
- Ease of logging: How quickly can you create a maintenance entry?
- Documentation: Can you attach photos, invoices, and quotes?
- Financial integration: Do maintenance costs flow into expense tracking and tax reporting?
- History: Can you see a complete maintenance history per property?
- Australian relevance: Is the tool designed for or compatible with Australian property management?
Final Thoughts
For Australian self-managing landlords, maintenance tracking does not need to be complex. The core requirements are logging issues, tracking resolution, recording costs, and keeping a history. propkt handles this while connecting maintenance to your financial records and tax reporting. RentBetter adds a tenant portal for structured request submission.
The US-focused tools (Buildium, AppFolio) are included for completeness but are not recommended for Australian landlords. PropertyMe is excellent for agencies but overkill for individuals.
Whatever tool you choose, the key habit is logging maintenance as it happens, not trying to reconstruct a year's worth of maintenance at EOFY. Every maintenance dollar you record and classify correctly is a potential tax deduction. Every one you forget about is money you leave on the table. For a full list of what you can claim, see our guide to landlord expenses you can claim.